For a better experience on National Workforce Development Agency, update your browser.
Inner Banner1

Training Workshops

Employment 101

The Employability Skills 101 Session is comprised of over 40 hours of  training and development delivered over ten days. This training was designed to address some of the direct and indirect barriers to employment as identified by employers and job seekers where individuals may require re-tooling, the development of employability skills and soft skills training to assist them in their job search and employment readiness.   The topics cover a range of subjects from effective communication, workplace expectations, professional presentation, financial management,  interviewing strategies, to customer service. The goal is to address both soft skills and technical skills as well as provide support to address any assessed barriers to success.  

  • Building Positive Relationships
  • Active Listening
  •  Active Listening
  • Creating a Positive First Impression
  • Group Support 
  • Getting Along in the Workplace Part 1 & 2
  • Positioning Yourself for Success Part 1& 2


Core Offerings available to all clients and required for Employment 101

Resume Writing Part 1 & 2

The job market continues to change, as does the way we look for work. Your resume is a tool to help you get your foot in the door when you are trying to make contact with a potential employer. Along with a cover letter, it explains the benefits that you bring to a particular organization. Since your resume acts like a key that opens a door, it is important that you have a resume for every job you apply to, even if you have never used one before.

Interview Skills Part 1 and 2

The interview is one of the key elements of the job search process. As with any skill, we can get better at it with preparation and practice. In this workshop, participants will explore how to prepare for an interview and become familiar with the types of questions to expect, as well as the questions they should think about asking.

Customer Service

In this workshop, participants will learn how to demonstrate a customer service approach and understand how their behaviour affects the behaviour of other. It examines the importance of demonstrating confidence and skill when problem solving and provides techniques on how to deal with difficult customers. Participants will learn how to make a choice to provide customer service.

Financial Management

In this workshop, participants will learn how to define the following key terms: budget, expenses, income, wants needs, fixed income, unexpected expense, and debt. Participants will be able to plan a working budget, receive knowledge to develop a budget to use in their family/personal life, learn how to create a budget using spreadsheets, distinguish between wants and needs and better understand their income, expenses, and plan a realistic budget.

Specialised Training

Colour Accounting

Colour Accounting provides specialty training through an innovative approach to accounting. Participants use three dimensional tools and colour coding instead of the traditional and often confusing debit/credit approach to a balance sheet. It is a unique programme in that participants hold, manipulate and engage directly with learning materials to advance understanding and provide insights to business finance. The Cayman Islands Fund Administrators Association (CIFAA) sponsors the training workbooks and equipment for the course, whist Ms. Natasha Playne, chartered accountant facilitates the training on a volunteer basis.


Pre-requisite knowledge – graduates of the NWDA Colour Accounting courses and must have retained Colour Accounting workbook and board. This course uses hands-on exercises to cover the basics of using this popular accounting program. Set up a company chart of accounts, make deposits, write checks, create invoices and cash sales receipts, receive payments, enter and pay bills, and reconcile accounts. Through this course you will learn to understand systems and procedures; the use of manuals to document procedures. Improve your data entry skills, including use of number key pad and learn to understand how the tasks fit into the overall accounting system, including impact on the Balance Sheet and Income Statement

Supervisory Management

The Supervisory Management course offers a variety of principles and techniques to the technical and theoretical aspects of supervision. The material will examine the different levels of authority and types of supervisory management. The main objective of this course is to provide the participants with a practical framework for learning and applying vital skills and techniques in the context of supervision.

Cooper Beech Media Communications

This is a structured training program that has been developed as a means for enhancing your knowledge and skills and would benefit people who are currently in or considering a career in marketing. This course will look at the creative and strategic routes, providing examples of each and enabling participants understand market needs. The course will give an overview of the types of roles available in marketing and the skills required to start a career in marketing.

Soft Skills in the Hospitality Industry

The course covered a range of topics such as how to make a job application stand out; what to expect at a Marriott interview; tips on what employers are specifically looking for when hiring; how to positively communicate using words, tone and body language; how customer service and problem solving impacts guest experience; working within a team dynamic; and building self-confidence.

Introduction to Food & Beverage

This course covers a series of topics over a 5 week period and equips participants with the basics of food and beverage product knowledge and service. Attendees will receive an appreciation of different beverages such as Beer, Wines and Rums, varieties of fish and event operations. The training will help to ensure that your customers receive suberb service. This course is conducted by industry partners the Grand Cayman Marriott Beach Resort.

Bellman 101

This is a structured training program that has been developed as a means for enhancing your knowledge and skills in the Bellman role, enabling you to provide the guests with an outstanding Marriott experience and being able to make it brilliant for our guests. This program has been crafted with input from leading managers and experts from the Rooms Division. At the heart of this program is the role plays that will put your knowledge to the test. This course is conducted by industry partners the Grand Cayman Marriott Beach Resort